EMF Boutik is committed to customer satisfaction. As the majority of our products are perishable (consumable) in nature, if you are unsatisfied with the quality or freshness of the product please return it at the time of delivery.

Once the delivery person has accomplished delivery of the goods and left, unfortunately we can’t offer you a refund or exchange.

In case of non-perishable (not consumable) items, and in order to be eligible for a return, your item must be unused and in the same packaging and condition that you received it and returned within 7 days from the delivery date at our Office/Warehouse location.

Self collection orders or orders place for pick-up will be valid for 48 HOURS from the date of placing the order. Orders not collected will be cancelled at companies discretion. Refunds of payment will be done through the Original Mode of Payment.
In case of full or partial returns, a handling fee will apply according to your region.

Cancellation by customer

You can cancel your or reschedule delivery day/time for your order anytime up to 4.00 PM,  one day prior to your scheduled delivery of order placed on www.emfboutik.com,

In case of cancellation before the cut-off time, we will refund any payments already made by you for the order. Refunds of payment will be done only through the Original Mode of Payment.

*DELIVERY FEES WILL NOT BE REFUNDED IN THE CASE OF A CANCELLATION ONCE DISPATCHED

Order Limitations

We reserve the right to refuse any order you place with us. In certain cases, we may need to limit or cancel quantities purchased per person, per household, or per order. These limitations are in place to ensure fairness and prevent abuse of our ordering system.

These restrictions may apply to orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. By implementing these limitations, we aim to maintain a level playing field for all customers and prevent any potential misuse of our services.

Exchanges (if applicable)

We only replace items if they are non-perishables (non-consumable), and if they are defective or damaged prior to delivery. Please notify us at the time of delivery if you need an exchange for the same products by calling us on (04) 327 2254 or send us an email at inquiry@emfboutik.com. We will send you the replacement of that product on our next delivery to your area, depending on where you live. The time it takes for your exchanged product to reach you may vary.

Fraud Prevention

At EMF Boutik, we take fraud prevention seriously to ensure a safe and secure shopping experience for all our customers. This page provides important information about our policies regarding order restrictions and our commitment to preventing fraudulent transactions.

Protecting our customers from fraudulent transactions is a top priority for us. We have stringent measures in place to identify and prevent any suspicious or fraudulent activity on our website.

If we suspect any fraudulent transaction by a customer or any transaction that violates our terms and conditions, we reserve the right to deny access to our services or cancel any orders placed by them. This is done at our sole discretion, with the intention of maintaining the integrity of our platform and safeguarding the interests of our genuine customers.

By actively monitoring and analyzing transactions, we identify potential red flags and take appropriate action to mitigate any risks. Our fraud prevention measures are designed to protect both our customers and our business, ensuring a secure and trustworthy shopping environment.

Our Commitment

EMF Boutik is committed to providing a seamless and reliable shopping experience for all our customers. Our order limitations and fraud prevention policies are in place to uphold the highest standards of integrity and fairness.

We understand that these measures may inconvenience some customers, but they are essential for maintaining the trust and security of our platform. By adhering to these policies, we can continue to offer a wide range of high-quality products and ensure that every transaction on our website is legitimate and secure.
If you have any questions or concerns regarding our order limitations or fraud prevention policies, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary clarification.